Refund Policy

Last updated: July 2026

DigiBouquet AI sells one-time credit packs and subscriptions that grant AI Bouquet / AI gift card credits. This page explains how refunds are handled for digital purchases.

Because credits power AI image generation (compute and third-party model costs), refunds are reviewed case by case. We aim to be fair when something goes wrong on our side.

What you can request a review for

We will review refund or credit-restoration requests when:

  • You were charged more than once for the same purchase due to a billing error.
  • Checkout completed but credits or subscription entitlements were not applied after a reasonable wait.
  • A confirmed platform outage prevented successful generations you paid for.
  • Applicable consumer law in your region requires a remedy we must honor.

What is usually not refundable

We generally do not refund:

  • Credits already used for successful AI Bouquet generations.
  • Dissatisfaction with creative results alone (AI outputs vary by style, prompt, and model).
  • Change of mind after credits were delivered and usable.
  • Purchases made with an incorrect plan or pack after entitlements were consumed.

If a generation failed for a technical reason on our side, we typically restore credits first rather than issue a cash refund.

Subscriptions

Subscriptions renew according to the plan you chose (monthly or annual). You can cancel future renewals from account billing settings where available, or by emailing support.

  • Cancellation stops future renewals; it does not automatically refund the current paid period.
  • Partial-period cash refunds are exceptional and reviewed case by case.

How to request a review

Email support@digibouquetai.com with:

  1. The email on your DigiBouquet AI account
  2. Approximate purchase time and amount
  3. Payment reference (Stripe receipt / last4 if you have it)
  4. A short description of the issue

We usually respond within a few business days. Approved refunds are returned to the original payment method when possible.

Contact

Questions about this policy: support@digibouquetai.com.